I just don’t get complaints with VAS. In my world, that’s objective #1. With providers in the past, I spent way too much time dealing with tow trucks that never showed up. I just don’t get that from VAS.
We periodically do a due diligence of VAS and its competitors. Each time we do it, VAS comes out on top. Somehow Bill is able to drive down costs and improve the customer experience at the same time, which is something we value tremendously. Other companies offer pieces, but VAS offers the complete package.
We previously worked with one of VAS’ competitors for roadside assistance and key protection. VAS offered competitive pricing and better reporting on loss ratios, number of claims, approvals/denials for claims, and the benefits provided for the customers. Before switching to VAS, we didn’t have real insight into how claims were being handled.