If you’re a large administration or insurance company that has worked hard to maintain a reputation of quality customer service, call center redundancy is a must. A roadside assistance call is the closest thing to a 911 call when your customer is broken down on the side of the road....
Are you getting the full benefit from your providers? Customer acquisition costs have skyrocketed in recent years. After you have secured a customer’s business and provided them with top-quality service, maintaining a revenue stream from that customer is essential to a profitable business. If you sell a motor club in connection with the purchase of a vehicle, once your customer’s contract ends, it shouldn’t terminate your...
A young couple display a hazard sign on the road as they look at the engine on their car. Horizontal shot. They bring a peace of mind experience to your customers. A seasoned provider will have a network that successfully completes millions of dispatches annually to maintain the highest level of...
With the ever changing technology in today’s world many things are more convenient to do from your mobile phone. Uber-like mobile apps can service customers quickly, because they have an abundance of drivers; the towing industry has a limited amount of providers which can lead to long wait times. When...
Recreational Vehicles (RV’s) are very complex, and customers may leave the dealer’s lot with numerous technical questions that need to be answered in the future. Most RV technical issues are fairly minor, and many times, experts can troubleshoot and provide solutions by phone. RV techs take pressure off their dealer...
Business man with check boxes over navy blue background Call Center Check List You value your customers and expect them to be treated with professionalism and empathy. Can you imagine your customer waiting 30, 45, or even 60 minutes until their call is answered by a customer service agent? To...
Summer is officially here and RV owners can’t wait to hook up their RV and get away for an extended weekend. However, plenty of RV owners make the mistake of not keeping up with required maintenance before heading out on their first summer adventure. It is likely that many RV’s that...
As an administrator, RV association or dealer you should take the time to thoroughly research your roadside provider before committing your brand and reputation. You can’t simply choose any roadside provider to tow RV vehicles for your customers. You need to be assured your roadside provider’s Network specializes in towing heavy...
Are you sure that your roadside claims cost is as transparent and efficient as it can be for your block of business. You should be paying the actual costs to provide exceptional and superior service to your customers. Transparency regarding the actual cost of service is important because only through analyzing...
In the RV world, there is increased competition for customers. Dealerships work extremely hard to build a brand and create a superior reputation in the RV community. Most dealerships offer motor clubs from third-party vendors which allow these vendors access to their customer base. Are you confident as a dealer...