If you’re a large administration or insurance company that has worked hard to maintain a reputation of quality customer service, call center redundancy is a must. A roadside assistance call is the closest thing to a 911 call when your customer is broken down on the side of the road. Every minute can seem like […]
Are you getting the full benefit from your providers? Customer acquisition costs have skyrocketed in recent years. After you have secured a customer’s business and provided them with top-quality service, maintaining a revenue stream from that customer is essential to a profitable business. If you sell a motor club in connection with the purchase of a vehicle, once your customer’s contract ends, it shouldn’t terminate your relationship with that customer. The cost to acquire that customer […]