Call Center Check List You value your customers and expect them to be treated with professionalism and empathy. Can you imagine your customer waiting 30, 45, or even 60 minutes until their call is answered by a customer service agent? To add to the customer’s frustration, they are placed on an extended hold while the […]
Summer is officially here and RV owners can’t wait to hook up their RV and get away for an extended weekend. However, plenty of RV owners make the mistake of not keeping up with required maintenance before heading out on their first summer adventure. It is likely that many RV’s that have been stored away for […]
As an administrator, RV association or dealer you should take the time to thoroughly research your roadside provider before committing your brand and reputation. You can’t simply choose any roadside provider to tow RV vehicles for your customers. You need to be assured your roadside provider’s Network specializes in towing heavy to medium sized vehicles. It’s […]
Are you sure that your roadside claims cost is as transparent and efficient as it can be for your block of business. You should be paying the actual costs to provide exceptional and superior service to your customers. Transparency regarding the actual cost of service is important because only through analyzing actual claims costs can you […]