First Notice Of Loss
VAS has established a turn-key approach to handling First Notice of Loss or After Hour call services for many insurance and warranty clients. Whether you are looking for a basic live answering service with strong knowledge of your products and services or a more detailed claims data collection process, VAS can help. We understand that outsourcing this critical aspect is an important decision. Balancing cost and capability is paramount. Our approach is to meet your needs with a cost-effective process, while maintaining the veil of your brand and customer service directives This allows you to manage employee costs, while still gathering that critical first notice of loss information you require. The right solution affords you faster response time for claim adjudication, minimizing storage, reducing rental fees, as well as assessing risk as it occurs. VAS becomes an extension of what you do, when you're not there.
Customizable
Our First Notice of Loss Service is fully
customizable and includes the following:
- Customized greetings for your block of business – we answer the phone as your organization
- Claim data collection based on your needs – large or small data collection needs can be met
- Claim reimbursement instructions – minimize confusion and set the right expectations for your customers
- Pre-authorized claim services – based on your instructions, we can assist your customers with pre-determined claim authorization information
- Real-time or next business day transmission of claims data sent to your office
- Reviewable .wav file recordings – digital recordings of each call to ensure compliance, customer satisfaction and accuracy
VAS has a solution for every level of call volume and we'll be happy to show you how we can work to expedite your processes and provide expanded customer service.
