VAS has established a turn-key approach to handling “First Notice of Loss” or “After Hour” call services for many insurance and warranty clients.  Whether you are looking for a basic live answering service with strong knowledge of your products and services or a more detailed claims data collection process, VAS can help.

Outsourcing this critical aspect is an important decision.  Balancing cost and capability is paramount.  Our approach is to meet your needs with a cost-effective process, while maintaining the veil of your brand and customer service edict.  This allows you to manage employee costs, while still gathering that critical first notice of loss information you desire.  Having the right solution affords you increased response time for claim adjudication, minimizing storage, rental fees, as well as assessing your risk as it occurs. VAS becomes an extension of what you do, when you’re not there. 

Our First Notice of Loss Service is fully customizable and includes the following:

• Customized greetings for your block of business – we answer the phone as your organization
• Claim data collection based on your needs – large or small data collection needs can be met
• Claim reimbursement instructions – minimize confusion and set the right expectations for your customers
• Pre-authorized claim services – based on your instructions, we can assist your customers with pre-determined claim authorization information
• Real-time or next business day transmission of claims data sent to your office
• Reviewable .wav file recordings – digital recordings of each call to ensure compliance, customer satisfaction and accuracy

VAS has a solution for every level of call volume.  Let us show you how we can help.