Product Description

VAS is the premier provider of comprehensive roadside assistance programs for corporate use throughout the United States and Canada. We design and administer turn-key, value-added roadside programs that are customized to meet the specific needs of both client and customer.

Our expertise and knowledge in this benefit offering is vast.  Our North American roadside assistance SPNs (Service Provider Networks) allow us to assure you that your customers are taken care of anywhere and at any time.  VAS holds a unique and influential industry position given our strategic alliance with one of the largest roadside assistance networks in the world.  This affords you great economies of scale when adding this value-added benefit.

Roadside Assistance Coverage

• Towing - If a non-accident related tow is necessary, the customer’s disabled vehicle will be taken to the selling dealership or nearest qualified repair facility, up to the maximum benefit allowed.  

• Jump Starts - Service is provided to start the customer’s weak or dead battery.

• Tire Changes - Service is provided to change a tire with customer’s inflated spare.

• Vehicle Fluid Delivery - Service is provided to deliver standard vehicle fluids:  gas, oil or coolant. (Cost of fluids extra)

• Lockout Assistance - Service is provided to gain entry into the customer’s vehicle. (Cost of key cutting and/or key replacement extra)

• Concierge Service - Upon the customer’s request, courtesy assistance and emergency phone call support is provided (family, business associates, ATM locations, police, etc.).

The services mentioned above are subject to a Maximum Benefit Allowed (MBA), as determined by program type.

Additional Benefits - These innovative features ensure roadside efficiency, customer satisfaction, and dealer service retention.

• Close the Loop - An exclusive feature of re-contacting the customer within 15 minutes of the scheduled ETA to assure service has been rendered.

• Priority Call Back Line - A dedicated phone prompt expressly designed to enable the customer “quick access” for dispatch status.

• Fax / E-Mail Notification - A dispatch generated Dealer notification of a customer’s roadside incident and estimated arrival time.  Service only available when VAS is provided with a Dealer File.

• Sign & Drive Coverage - Should a customer require road service for a covered vehicle, he or she simply calls the toll-free number provided within the service contract or program marketing material. At the dispatch center, a trained operator verifies the caller’s eligibility and needs. The appropriate action is then taken, including dispatching a service provider to the motorist. At the customer’s request, courtesy assistance and emergency phone call support will be provided to notify family, friends or business associates of the situation. All services are provided on a Sign & Drive basis with no customer payment required, up to the program MBA.